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Article ID: 2792

Guide Me Virtual Agent Q&A


Q. What is Guide Me?

Guide Me is not a live chat. Guide Me is a virtual agent designed to provide quick and effective support based on your questions. Guide Me finds support articles and solutions based on keywords or phrases that you use in your questions.

Q. How can I interact with Guide Me?

There is no wrong way to use Guide Me. You can ask Guide Me a question, enter a few keywords, or just enter a single keyword and browse around. There are, however, a few best practices which can be followed for best results:

• Provide a model name — Guide Me sorts results based on model name. For the most accurate results, enter the model name of the device with which you are working. If you aren't getting any results, check if the model is currently supported in the table at the end of this article.

• Use the Reset button for new, unrelated queries — Sometimes, previous responses to Guide Me's questions can effect future results. To ensure the most accurate results, use the Reset button whenever starting a new search.

• Keep it simple — To avoid unrelated answers, stick to common keywords and phrases related to the technology or issue you are dealing with such as "VPN", "Troubleshoot", "WAN", etc.

• Use the drill-down to browse — If you are having trouble finding a certain topic, you might try searching with just the model name. From there, you can use Guide Me's built in drill-down system to find your specific issue.

Q. What products does Guide Me support?

Guide Me supports Cisco small business devices. A list of small business devices currently supported can be found at the end of this article. Guide Me does not support Cisco Enterprise or Consumer level devices.

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For Enterprise support, start at Cisco's main support website:

www.cisco.com/cisco/web/support/index.html

Q. Where can I leave feedback? / Where can I request support for my issue?

If you'd like to leave feedback or see your device or specific issue supported on Guide Me, please feel free to leave feedback using the feedback bar at the top of this page. We appreciate any additional comments or suggestions you may have.

Q. Guide Me isn't working for me. Where else can I find support?

Online support is available for free at the Cisco Support Community

supportforums.cisco.com/community/netpro/small-business

Live, online chat with a Cisco technical support engineer can also be found through the support community:

supportforums.cisco.com/community/netpro/small-business/onlinechatsupport

Phone support contact information can be found at Cisco.com:

www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Guide Me Supported Cisco Small Business Devices

Access Points

Network Storage

Routers

Security Appliances

Switches

Video and Surveillance

Voice and Conferencing

WET200

NSS322

RV016

SA520

SF200 Series

WVC200

SPA300 Series

WAP4410N

NSS324

RV042

SA520W

SG200 Series

WVC210

SPA500 Series

WAP4400N

NSS326

RV082

SA540

SF300 Series

PVC300

SPA900 Series

WAP200E 

NSS2000

RV110W

 

SG300 Series

PVC2300

UC320W

WAP200

 

RV120W

 

SF500 Series

C20

UC520

AP541N

 

RV220W

 

SG500 Series

E20

UC540

WAP2000

 

RVS4000

 

SG500X Series

VC240

UC540W

WAP121

 

RVL200

 

ESW520 Series

 

SPA2102

WAP321 

 

PLG1000

 

ESW540 Series

 

SPA3102

WAP551

 

SRP521W

 

SRW Series

 

SPA112

WAP561

 

SRP526W

 

SGE2000 Series

 

SPA122

 

 

SRP527W

 

SFE2000 Series

 

SPA8000

 

 

WRV200

 

ESW2-350G Series

 

SPA9000

 

 

WRV210

 

ESW2-550X Series

 

PAP2T

 

 

WRV54G

 

 

 

WIP310-G1

 

 

WRVS4400N

 

 

 

UC560

 

 

RV180

 

 

 

 

 

 

RV180W

 

 

 

 

 

 

SRW520W

 

 

 

 

 

 

SR520-T1

 

 

 

 

 

 

SR520

 

 

 

 

 

 

RV042G

 

 

 

 

  

CVR100W

    
  

RV320

    
  

WRP400

    


 



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